Phone Features Set-Up

1. Dial your telephone number.

2. When the prompt begins, press the star key and enter the last four digits of your telephone number (your password).

3. At this time you will be prompted to change your password. After completing this, confirm your password.

4. Follow the prompts to change any other personal options such as recording your name, setting up a personal greeting and more.

voice-message-flow-chart

This service allows the subscriber to transfer an incoming call to any phone number of their choice.

1. Answer the incoming call.

2. While on the phone with caller, press the flash button.

3. Wait for the dial tone.

4. Dial the number to which to transfer the caller.

5. Hit flash button again.

6. When all 3 parties are on the phone you may hang up.

NOTE: Only incoming calls can be transferred. Originating calls cannot be transferred.

This service forwards all of a subscriber’s incoming calls to an alternative number without ringing the subscriber’s telephone first.

1. To Activate

a) Dial *72

b) Wait for confirmation tone, then dial the number to forward to

c) Wait for the courtesy call to be answered

d) Hang up the telephone

NOTE: If the courtesy call is not answered, repeat stepsa. & b. to manually activate without the courtesy call.

2. To Deactivate

a) Dial *73

b) Wait for confirmation tone

c) Hang up the telephone

NOTE: If enabled on Line 1 of the hunt group, it will forward all incoming calls to the call forwarded number. If you have call forwarding enabled on a different line in the hunt group, it will also forward to the call forwarded number.

This service allows a call forwarding subscriber to access and change their call forwarding configuration from any phone. Subscribers are provided with a telephone number to call Remote Access to Call Forwarding, which can be called from any phone.

1. To Activate

a) Call 573-388-2006

b) Enter your Telephone Number and PIN (the last 4 digits of your telephone number) when prompted.

c) Enter the Call Forwarding Access Code you require (for example, to access Call Forwarding, enter *72).

d) Configure the call service as for normal Call Forwarding configuration.

NOTE: If enabled on Line 1 of the hunt group, it will forward all incoming calls to the call forwarded number. If you have call forwarding enabled on a different line in the hunt group, it will also forward to the call forwarded number.

This service notifies a subscriber that a second call is on the line and allows the subscriber to switch between the calls. The called party is notified by a tone when the call is waiting.

1. When you hear a Call Waiting tone during a call, hit flash-hook to swap between the callers. If you hang up while a call is still on hold, you will receive a ring back reminding you to reconnect the call.

2. To disable Call Waiting for the next call only, press *70 before the call.

3. Additional features available.

This service allows up to 4 phones to ring at one time. When the call is picked up either by the customer or voice mail then the other phones stop ringing. At least one of the phone numbers must have service provided by the partner.

1. To activate, dial *96

2. To deactivate, dial *97

NOTE: Simultaneous Ring is activated by default. It can be added via the portal. If on an ABS or DBL order the Simultaneous Ring will have to be entered in the special instructions.

This service provides a way for subscribers to configure additional numbers that will ring instead of or as well as the subscriber’s own number (sequential ring), any of which can answer the call.

1. To enable Find Me Follow Me, press *371

2. To disable Find Me Follow Me, press *372

NOTE: Find Me Follow Me will not work with Simultaneous Ring. Customers much choose one service or the other.