This section contains answers to frequently asked questions about NewWave Business Internet, Phone and Video.
Yes, static IP addresses are reserved for our business customers. We provide a single static IP address free with NewWave Advanced Business Solution’s Class Internet; each additional static IP is $10
Customers who plan to run a server (email or otherwise), will need to look at utilizing at least (1) static IP option. The only way to run reverse DNS is through a static IP address. This device will need to be visible to the modem and will not work behind a router or firewall.
The customer is responsible for any equipment beyond the cable modem. NewWave Advanced Business Solutions does not setup or configure customer routers or firewalls & support currently stops at the cable modem. It may be a good idea to have a member of your IT department or technical support on site the day of the install. Customers with multiple static IP addresses will share the provisioned bandwidth. The total available bandwidth will not exceed the provisioned bandwidth regardless of the number of IP address assigned to the account.
Yes. While both residential and business Internet operate over the same reliable digital network, NewWave Advanced Business Solution’s Internet is designed for meeting the broadband capacity and features relative to business needs. Additionally, NewWave Advanced Business Solution’s customers receive service order and repair priority over everyone else on the network.
NewWave Advanced Business Solution’s Internet service can be installed and provisioned much faster than our competition and with little or no downtime since we control all network elements.
At NewWave, our customers and our integrity are vital to our success. At the same time, Internet speed can be volatile and we cannot guarantee that situations beyond our control will not interfere with your connection speed. However you should expect no less than 80% and up to 110% of your provisioned speed.
All you need to do is contact email@example.com. Upgrades can be made very quickly.
There is no such thing as a dedicated connection, as claimed by some providers. Since all connections are shared, providing a high-speed Internet experience depends on your service provider’s network capacity, scalability and overall architecture. The NewWave Advanced Business Solution’s network is designed to be highly scalable, providing increased network capabilities as demand increases.
Not all providers invest in a digital infrastructure to ensure a high performance connection. NewWave provides a high-speed, redundant, national IP backbone for business customers to use while connecting to the Internet. Further, NewWave’s local cable networks have been largely rebuilt in recent years and are designed with growth in mind. Our Hybrid Fiber Coax network (HFC) is highly scalable, enabling expansion of available bandwidth to meet increasing business demands without costly equipment or network upgrades.
DSL technology is delivered over copper, twisted-pair wiring used for telephone service that was installed decades ago for low-speed, low-capacity voice communications; in contrast NewWave Advanced Business Solution’s state-of-the-art broadband network was designed to deliver powerful, two-way interactive services. By meeting the stringent standards of Data Over Cable Service Interface Specification (DOCSIS), NewWave’s HFC specifications provide user data privacy across the cable network by encrypting and authenticating data traffic flow to and from the cable modem and the NewWave HFC network. Our cable modem services are highly reliable because the architecture provides multiple paths to each of NewWave Advanced Business Solutions’ nodes serving 250 or fewer customers. As such, the self-healing distribution offers the customer a continuous, secure connection.