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Coronavirus (COVID-19) Business Customer Assistance FAQs
Refer to this document for some frequently asked questions concerning the Paycheck Protection Program and Telehealth Network Resource program, which are part of the CARES Act, a stimulus package that includes more than $350 billion to assist small to medium-sized businesses impacted by the coronavirus (COVID-19) pandemic.
Getting to know your phone services
Phone features guide
For a comprehensive reference manual on how to use your services, please download our Phone features guide.
Find your NewWave Business cable TV channel lineup
Browse the channel lineup rate plan matrices to find your rate plan lineup for your area. You may be prompted to enter or update your zip code for the most accurate lineup.
How To Read Your NewWave Business Statement
Your billing statement is not only used to provide you with the amount that is due for that month, but also serves as a way for us to communicate important updates with your account. See below for instructions on how to read your monthly statement.
Your Business Installation Guide
Refer to this Business Installation Guide as you prepare for installation, before or during the process when your NewWave Business phone, internet and/or video services are being installed.